BestPair is launching in the United States. Our aim: bring predictive pairing to US collection agencies.
Why the US Market, Why Now
US debt collection is one of the most competitive and heavily regulated markets in the world. Agencies operate on thin margins, face growing compliance requirements and struggle with high collector turnover.
Those conditions suit predictive pairing:
- Thin margins reward efficiency. Collecting more from the same accounts changes agency economics without adding headcount.
- Regulatory complexity favors a light touch. BestPair decides which collector takes which account. It does not contact consumers. It does not write scripts or change your call rules. It leaves the controls you run today for the FDCPA, Regulation F and the TCPA as they are.
- High turnover makes pairing more valuable. As the collector pool changes, the model adapts, so the pairing keeps up with workforce churn.
- Scale amplifies impact. With the volume of calls on a US floor, small gains per call add up.
What BestPair Does
BestPair is predictive pairing for collections floors. It learns each collector's strengths from the outcomes of their own calls (rapport-building style, negotiation patterns and results across different account types), then routes each account to the collector most likely to collect it.
Think of it as a smarter routing decision, delivered to the dialer or collection system you already run. Instead of going to the next available collector, each account goes to the collector with the best chance of collecting it.
How We Prove It
We don't ask anyone to take results on trust. Every result is measured against a control group: accounts routed the way the floor routes them today, compared with accounts routed by BestPair. The difference between the two is the result, and both sides can audit it.
How It Works in Practice
Works With Your Systems
BestPair works with the dialer or collection system you already run, through a daily assignment file or agent queues. What changes is which collector gets which account.
Start With a Floor Assessment
Every engagement starts with a 4-week Floor Assessment of your own call and payment data. It shows how much your results vary by collector and by account type. If the data shows no spread between your collectors, the fee is refunded in full.
Your Controls Stay Yours
BestPair decides which collector takes which account. It does not contact consumers. It does not write scripts or change your call rules. It leaves the controls you run today for the FDCPA, Regulation F and the TCPA as they are.
Our Vision for US Collections
We believe the future of debt collection is not about replacing human collectors with automation. It is about making every human conversation count. When the right collector talks to the right consumer, everyone benefits:
- Agencies see more collected from the same accounts and collectors.
- Collectors have more productive conversations.
- Consumers talk to someone who communicates in a way that works for them.
AI that makes people better at their work, rather than replacing them.
Pricing
After the Floor Assessment, BestPair is paid a share of the extra collected, measured against the control group, with a monthly minimum.
Get Started
If you run a US collection agency, BPO or financial institution and want to know what predictive pairing could do on your floor, book a call with Kevin or email [email protected].